PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR STORES IS EXCHANGE OR CREDIT NOTE ONLY.
If you are not completely satisfied with your online purchase Maysons will happily issue a replacement or refund assuming the item(s) are returned and received by us within 14 days of receipt and they are in line with our returns policy.
- All items must be unworn, unwashed and complete with all tags attached, labels and or packaging where applicable.
- All items must be in the original and re-saleable condition.
- No evidence of fragrance or deodorant marks.
- With footwear, the box must be protected with an outer packaging layer, as the box is part of the product.
- The Return Form must be completed; any missing information may result in your return not being processed.
- Underwear is non-returnable for hygiene reasons.
- Faulty items may need to be sent back to manufacturer for inspection
When you receive your order a returns form will be included in the package. Please ensure the form has been completed and is included in the parcel. If for any reason you do not have a returns form or have any other problems when returning your order please contact us by phone on +44 1462 458419 or email firstname.lastname@example.org where an adviser will be happy to help. Any goods returned that are not in line with the returns policy will not be accepted.
If you are returning for an exchange please complete the return form included in your parcel. For UK customers your first exchange will be re-posted free of charge; if you require a further exchange from the same order your registered card will be charged £3.95 for Next Day Delivery on UK orders (from £10.00 for EU and from £17.50 for Non-EU.) International customers will be contacted to request the cost of postage on any exchange. If the Payment was originally made using PayPal we will send a request within PayPal for the re-postage charge. If any charges are incurred by ourselves for returned items from outside of the UK this amount will be deducted from the refund amount.
Any returns we receive from within the UK who request an exchange, will not be charged a return postage fee.
Please fill in the returns form included in your package and let us know the reason you would like a refund. We will normally refund the cost of the garment on the original payment method. We process returns as soon as possible, but during busy periods, including sale time, there may be a slight delay.
Please return all items within 14 days of delivery.
A return postage fee of £3.95 will be deducted from any returns that request a refund.
Maysons will arrange a next day collection via DHL for any UK returned items, simply contact us on email@example.com, and advise your name, address and telephone no to arrange a collection, if you would like your item collected on a specific day, please advise.
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It is the customer’s responsibility to pay any return postage/packaging charges. Please ensure the return parcel is securely packaged to avoid any damage whilst it is in transit. We advise to use an insured and tracked service as we cannot take responsibility for items lost/damaged on return to us, should this occur it would have to be taken up with whichever postal/courier services you chose to use.
For faulted goods please contact firstname.lastname@example.org Any item returned as faulty (if worn) will be subject to inspection and may need to be returned to the brand to determine that the garment has a manufacturing fault, once confirmed we will offer either a replacement/repair or refund.